Tropicana's Quality Management System ("QMS") is a strong foundation of well-developed processes. It is a system of processes that demonstrate the best practices, prevention measures, performances, management involvement and customer satisfaction. Our QMS adheres to the internationally recognised standards, ISO 9001:2015. Staff across all levels have gone through training and awareness sessions to ensure processes are recognised and followed through to effectively meet our policy and increase efficiency. For the enhancement towards effectiveness of the QMS, the e-QMS in Tropicana has become one of the systems that documents and manages business processes for product development, quality, and compliance across the entire organization and as a data model which facilitates cross-functional communication and collaboration.

In our pursuit to deliver quality assurance to our customers, we benchmark our products against the Quality Assessment for Building Construction Works ("QLASSIC") standard - a certification system established by the Construction Industry Development Board ("CIDB"). Based on three key quality criteria, our QA team conducts an assessment based on the QLASSIC guidelines before engaging with CIDB regulators for formal QLASSIC scoring and certification. The table below presents Tropicana's QLASSIC scores for projects that were assessed and certified in FY2022.

To understand the needs of our key stakeholders, Tropicana recognises the importance of conducive engagement measures that allows us to constructively communicate with our customers. Such as the practice in preceding years, we conducted customer satisfaction surveys on property purchasers who were willing to provide their input. Through their feedback, we can effectively gauge the expectation and concerns of our customers while also understanding shifting customer trend that would help the Group position itself as a customer-centric organization.

Engage with Us

As we continue to reap the benefits of emerging technologies that promote rapid digital transformation, Tropicana considers business innovation as one of the key contributors to our long-term business growth. While the pandemic certainly helped fuel the adoption of digitalised operations within the industry, as a market leader, this accelerated Tropicana's efforts to digitalise our internal and external processes further.

To sustain a thriving business and deliver value to our shareholders, we place the best interest of our employees at the forefront of our operating considerations. We believe that our people are the foundation and strength that enabled Tropicana to reach the success that it has achieved and hold the potential to propel the Group to greater heights. Therefore, we continuously work towards creating a conducive working environment by empowering our workforce through fair practices and inclusivity while rejecting any form of discrimination based on gender, ethnicity, age and creed.

At Tropicana, our employees are allowed to exercise their labour rights while following the Group's in-house rules such as forbidding any staff from refusing to work, wilfully slow-down work and participating in illegal strikes. Tropicana values work-life balance and does not encourage working overtime or on weekends, unless necessary.

In 2022, 51% of ur workforce were women, compared to 46% in 2021. Many held Management and Executive level positions within the Group.

Tropicana offers maternity leave as well as paternity leave to all of its employees.